DNO applications and MCS paperwork slip through the cracks when installation crews are juggling several jobs at once - and without an MCS certificate the customer can't access smart tariffs or export payments.
Equipment arrives on site before DNO permission comes back, which means the installation can't be completed and the crew has to make an expensive return visit.
Commissioning sign-off happens verbally on site and months later there's no record of what was tested, what settings were configured, or what the customer was shown at handover.
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