Cookie Policy

What are cookies?

Cookies are small text files that are stored on your device when you visit a website. They help websites remember information about your visit, such as your preferences and settings. Cookies can also be used to track how you use a website and to deliver relevant advertising.

We use cookies and similar tracking technologies on zigaflow.com. This policy explains what cookies we use, why we use them, and how you can control them.

How we use cookies

We use cookies for the following purposes:

• To ensure the website functions correctly (essential cookies)
• To remember your preferences and settings (functional cookies)
• To understand how visitors use our website (analytics cookies)
• To deliver relevant marketing content (marketing cookies)

Categories of cookies

Essential cookies

These cookies are necessary for the website to function and cannot be disabled. They include cookies that manage your consent preferences, maintain your session when you log in, and ensure security features work correctly. Because they are essential, they do not require your consent.

Functional cookies

Functional cookies allow the website to remember choices you make and provide enhanced features. For example, Intercom uses cookies to maintain your live chat session and conversation history so you do not have to start from scratch each time you visit.

Analytics cookies

We use Google Analytics (via Google Tag Manager) to understand how visitors interact with our website. This helps us improve the site by understanding which pages are most popular, how users navigate between pages, and where they leave the site. Google Analytics uses cookies to track sessions and page views. The data collected is aggregated and anonymous.

Marketing cookies

Marketing cookies track your activity across websites to enable us to deliver relevant advertising and measure the effectiveness of our campaigns. These cookies are set by third-party advertising platforms. We will only set these cookies if you have given your consent.

Specific cookies we use

The following table describes the main cookies set on zigaflow.com. Note that this list may not be exhaustive — a full up-to-date list is available via the Usercentrics cookie consent banner on our website.

• uc_settings — set by Usercentrics to store your cookie consent preferences. Essential. Duration: 1 year.
• _ga, _ga_* — set by Google Analytics to track sessions and page views. Analytics. Duration: up to 2 years.
• intercom-session-* — set by Intercom to maintain your chat session. Functional. Duration: session.
• intercom-id-* — set by Intercom to identify returning visitors for live chat continuity. Functional. Duration: 9 months.
• _stripe_mid, _stripe_sid — set by Stripe for fraud prevention during payment processing. Essential. Duration: up to 1 year.

Managing your cookie preferences

When you first visit our website, you will be shown a cookie consent banner managed by Usercentrics. You can choose to accept all cookies, reject non-essential cookies, or customise your preferences by category. You can change your preferences at any time by clicking the "Cookie Settings" link in the footer of our website.

You can also control cookies through your browser settings. Most browsers allow you to block or delete cookies. However, blocking essential cookies may affect how the website functions. Please consult your browser's help documentation for instructions on how to manage cookies.

To opt out of Google Analytics tracking across all websites, you can install the Google Analytics Opt-out Browser Add-on available at tools.google.com/dlpage/gaoptout.

Changes to this policy

We may update this Cookie Policy from time to time, for example to reflect changes in the cookies we use or in applicable regulations. We will update the "last updated" date when we make changes. We recommend checking this page periodically.

Following the site going live, we will conduct a full cookie scan using Usercentrics to ensure all cookies are accurately documented. This policy will be updated following that scan.

Contact us

If you have any questions about our use of cookies, please contact us at support@zigaflow.com or write to us at Zigaflow Ltd, 2A Charing Cross Road, London WC2H 0HF.