Promotional Merchandise - Print and Signage Order Management

Capture the customer brief including product type, dimensions, substrate, quantity, deadline, PMS colour references, and finishing requirements.

Build a line-by-line quote covering unit cost, setup fee, finishing charges, and delivery. Multi-substrate orders are quoted per line to protect margin if items change.

Convert accepted quote to a Job and immediately issue the artwork brief to the customer specifying required file formats and the artwork submission deadline.

Review received artwork against the supplier's technical specification. Only issue the PO once files are confirmed as print-ready. Adjust timeline if any artwork changes are needed.

On receipt from the supplier, check all items against the delivery note - verifying dimensions, colour, substrate, and finish before dispatching to the client.

Issue the final invoice on client delivery confirmation, ensuring any artwork amendment fees or urgency charges agreed during production are included.

Customers send low-resolution artwork files at the last minute, forcing repeated back-and-forth that compresses the fulfilment window and risks missing the client's event deadline.

Pricing print and signage orders is complex because unit costs vary by substrate, size, quantity, and finish - and changes requested after quoting erode margin if not tracked against the original specification.

Multi-item orders involving different substrates from separate suppliers are difficult to track, making it hard to confirm that all components will arrive before the client deadline.