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Collecting Non-Personal Identification Information

We may collect non-personal identification information about users whenever they interact with our Site.

Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Sites, such as the operating system and the Internet service providers utilized and other similar information.

Web Browser Cookies

Our site may use “cookies” to enhance the user experience.

User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them.

Users may choose to set their web browser to refuse cookies or to alert you when cookies are being sent. If they do so, some parts of the site may not function properly.

How we use Collected Information

Zigaflow Ltd may collect and use Users personal information for the following purposes:

To improve customer service – Information you provide helps us respond to your customer service requests and support needs more efficiently.

To improve our site – We may use feedback you provide to improve our products and services

To process payments – We may use information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.

To send periodic emails – We may use the email address to send user information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. If a user decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe information at the bottom of each email.

We Protect Your Information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our site

Sharing your Personal Information

We do not sell, trade or rent users personal identification information to others.

We may share generic aggregated demographic information not linked to any personal identification information regarding visitors with our business partners, trusted affiliates and advertisers for the purposes outlined above.

We may use third-party service providers and their websites and services to help us operate our business, such as sending our newsletter or surveys. We may share information with these third parties for those limited purposes provided that you have given us your permission

Your Business Data

Zigaflow Ltd will not sell or rent your business data to a third party.

We may share generic aggregated information not linked to any customer

Safeguarding

Zigaflow shall assist you in complying with the statutory obligations regarding the security and protection of personal data, and shall make and maintain appropriate documentation in this regard. This includes in particular our obligation:

To ensure an appropriate level of protection through technical and organizational measures that take into account the circumstances and purposes of the processing activities as well as the projected probability and severity of a possible infringement of the law as a result of security vulnerabilities and that enable immediate detection of relevant infringement events;

To notify you as soon as possible after having become aware of any accidental, unauthorized, or unlawful destruction, loss, alteration, or disclosure of, or access to personal data (”Security Breach”). In consultation with you, Zigaflow Ltd shall take appropriate measures to secure the data and limit any possible detrimental effect on the data subjects.

To co-operate with you and provide you with any information which you may reasonably request relating to the Security breach

To assist you by appropriate measures with regard to your obligation to inform data Subjects and competent authorities in the event of a Security Breach; and

To assist you with regard to your obligation to provide information to and data subject concerned and to provide you with all relevant information in this regard as soon as possible

Force24 Cookies & Tracking

Our organisation utilises Force24’s marketing automation platform.

Force24 cookies are first party cookies and are enabled at the point of cookie acceptance on this website. The cookies are named below:

  • F24_autoID
  • F24_personID

They allow us to understand our audience engagement thus allowing better optimisation of marketing activity.

f24_autoId – This is a temporary identifier on a local machine or phone browser that helps us track anonymous information to be later married up with f24_personid. If this is left anonymous it will be deleted after 6 months . Non-essential, first party, 10 years, persistent.

f24_personId – This is an ID generated per individual contact in the Force24 system to be able to track behaviour and form submissions into the Force24 system from outside sources per user. This is used for personalisation and ability to segment decisions for further communications. Non-essential, first party, 10 years, persistent.

The information stored by Force24 cookies remains anonymous until:

  • Our website is visited via clicking from an email or SMS message, sent via the Force24 platform and cookies are accepted on the website.
  • A user of the website completes a form containing email address from either our website or our Force24 landing pages.

The Force24 cookies will remain on a device for 10 years unless they are deleted.

Other Tracking

We also use similar technologies including tracking pixels and link tracking to monitor your viewing activities

Device & browser type and open statistics

All emails have a tracking pixel ( a tiny invisible image ) with a query string in the URL. Within the URL we have user details to identify who opened an email for statistical purposes.

Link Tracking

All links within emails and SMS messages sent from the Force24 platform contain a unique tracking reference, this reference help us identify who clicked an email for statistical purposes.