eCommerce
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What is Zigaflow eCommerce?
Running an online store shouldn't mean doubling your workload. When you're managing inventory across multiple sales channels, processing orders from your Shopify store, and trying to keep everything synchronized with your offline operations, it's easy for things to slip through the cracks. The worst part? Selling something online that you just sold in-store five minutes ago, leaving you scrambling to fix the mess and apologizing to frustrated customers.
Zigaflow's eCommerce integration connects your online store directly to your core business operations, creating a single source of truth for inventory, orders, and customer data. When someone buys from your Shopify store, Zigaflow automatically updates your inventory levels, creates the order in your system, and keeps everything synchronized in real-time. No more switching between platforms, manually entering orders, or discovering inventory conflicts after it's too late.
The integration goes beyond just syncing numbers. Orders flow seamlessly from your online store into Zigaflow, where you can process them using the same workflows you use for offline sales. Generate purchase orders with a click, track fulfillment progress, and maintain complete visibility over every order regardless of where it came from. Your team works from one system instead of juggling multiple platforms.
Managing your product catalog becomes straightforward too. Update your items in Zigaflow and push those changes to your Shopify store with a single click. Add new products, adjust pricing, or update descriptions once, and those changes sync across all your sales channels automatically. No more updating the same product in three different places and hoping you didn't miss anything.
Payment processing integrates directly through Stripe, making it simple for customers to pay online while keeping your financial records organized. Automated notifications keep customers informed about order confirmations, shipping updates, and delivery status without requiring manual intervention. Sales analytics give you clear insights into online performance, helping you understand what's selling, identify trends, and make informed decisions about inventory and pricing.
Whether you're running a promotional products business with both trade customers and online retail, or managing furniture sales across showroom and eCommerce channels, Zigaflow connects everything together. Your online store becomes part of your unified business system rather than a separate operation requiring constant attention and manual reconciliation.
73%
Reduction in order processing time when online orders automatically flow into existing fulfillment workflows instead of requiring manual data entry and system switching.
89%
Decrease in inventory conflicts and overselling incidents after implementing real-time synchronization between online store and offline inventory management.
2.5 hours
Average daily time saved per person when managing product catalogs from a single system rather than updating information separately across multiple platforms.
Inventory Conflicts Between Online and Offline Sales
Problem:
You sell a product to a walk-in customer and update your offline inventory, but moments later discover someone just purchased the same item on your Shopify store. Now you're oversold, stuck explaining to an online customer why their order can't be fulfilled, and potentially losing that sale entirely. Without real-time synchronization between your online store and offline inventory, these conflicts become a regular headache that damages customer relationships and creates extra work tracking down which orders you can actually fulfill. Managing separate inventory systems for online and offline sales means constant vigilance, frequent manual checks, and the nagging worry that you've sold something you don't actually have. You might try updating both systems every hour, but that still leaves gaps where conflicts can occur. The administrative burden of maintaining two separate inventory records pulls your team away from productive work, while the risk of overselling keeps you anxious about every sale that comes through either channel.
Solution:
Zigaflow eliminates inventory conflicts through instant synchronization between your Shopify store and offline operations. Sell a product in-store, and your online stock count adjusts within seconds. Someone purchases online, and your offline inventory updates immediately. This real-time communication prevents overselling by ensuring both systems always reflect current availability. Stock allocated to pending orders reduces available inventory automatically across all channels, so you never accidentally sell items you've already committed to other customers.
Manual Data Entry for Online Orders Wastes Valuable Time
Problem:
Every order from your Shopify store requires someone to manually enter all the details into your business management system. Product codes, quantities, customer information, shipping addresses - copying everything line by line takes precious time and introduces opportunities for errors. A mistyped quantity or wrong product code can delay fulfillment, create picking errors in your warehouse, or result in shipping the wrong items to customers. This repetitive data entry becomes overwhelming during busy periods when online orders pile up alongside your regular offline sales. Your team spends hours each week essentially typing the same information into two different systems instead of focusing on activities that actually move orders forward. The delays between when orders arrive and when they're entered into your system can slow fulfillment, and customers waiting for their purchases have no visibility into whether their order is even being processed yet.
Solution:
Orders from your Shopify store flow directly into Zigaflow automatically, appearing in your order management system with all details already populated. Customer information, items ordered, quantities, pricing, and shipping addresses transfer instantly without any manual data entry. Your team can start processing orders immediately rather than spending time copying information between systems, dramatically reducing fulfillment delays and eliminating transcription errors.
Disconnected Customer Data Across Sales Channels
Problem:
When someone purchases from your online store, their information lives in Shopify. When they call to place an order or visit in person, you create a separate customer record in your offline system. Now you have two incomplete pictures of the same customer, making it impossible to understand their complete purchase history or provide personalized service. You can't see that your newest online customer has actually been buying from you for years through other channels. This fragmented view creates awkward customer service moments where you can't answer basic questions about past purchases or preferences. Building customer loyalty becomes harder when you can't recognize repeat customers across channels or reward them appropriately. Your marketing efforts suffer too, as you might send promotions for products they've already bought online, or miss opportunities to recommend complementary items based on their complete purchase history across all channels.
Solution:
Zigaflow creates unified customer records that capture purchases from all channels. Online shoppers who later call to place orders appear as the same customer with their full purchase history visible. Track customer preferences, manage communication across channels, and build stronger relationships based on comprehensive data rather than fragmented channel-specific records that miss the bigger picture.
Product Catalog Management Becomes Tedious Across Platforms
Problem:
Updating your product information means logging into multiple systems and making the same changes repeatedly. You adjust a price in your offline system, then switch to Shopify and update it there too. Add a new product description in one place, then copy it to another. Change product specifications, and remember to update them everywhere. Miss one platform, and your pricing or product details become inconsistent, creating confusion and potential lost sales. During seasonal updates or catalog refreshes, this multiplication of effort becomes exhausting. Publishing new products to your online store requires recreating product listings that already exist in your business system. Maintaining accurate inventory counts across platforms means someone constantly checking and reconciling, trying to catch discrepancies before they cause problems. The time invested in these repetitive updates grows with every product you carry, turning catalog management into a time-consuming administrative burden.
Solution:
Maintain your product catalog in Zigaflow and publish updates to Shopify with a single action. Add new products once, update pricing in one place, or revise descriptions centrally, then push those changes to your online store instantly. This unified approach eliminates tedious duplicate work and ensures consistency across channels while giving you control over which products appear on your online store.
Order Fulfillment Lacks Visibility and Tracking
Problem:
Online orders arrive in Shopify, offline orders sit in your business management system, and tracking the status of each one requires checking multiple platforms. Your warehouse team needs clear picking lists and shipping instructions, but generating these from disconnected systems creates confusion about priorities and timing. Has this online order been picked yet? Did we send tracking information to the customer? These questions require checking multiple places, slowing everything down. Without unified order tracking, customers asking about their online purchase status can't get clear answers because the information is scattered across systems. Your team wastes time switching between platforms to piece together order status, and miscommunication about which orders need attention leads to delays. Rush orders might sit unnoticed while less urgent items get processed first, simply because nobody had a complete view of what needed to happen when.
Solution:
Process online purchases through the same Zigaflow workflows you use for offline sales. Online orders appear alongside offline sales in a single order management interface, ready for fulfillment using your established procedures. Your warehouse team works from consolidated picking lists that include both online and offline orders, eliminating confusion and ensuring consistent fulfillment processes regardless of order origin.
Payment Processing Creates Reconciliation Headaches
Problem:
Online payments flow through Stripe, offline payments get recorded in your business system, and reconciling everything at month-end becomes a puzzle. Which payments have been received? Which invoices are still outstanding? Matching Stripe transactions to specific orders and then to your accounting records requires manual cross-referencing that's prone to errors and takes hours each month. Customer payment questions become harder to answer when payment information isn't connected to order records in your system. Someone calls asking if their payment went through, and you're checking Stripe while they wait. Partial payments, refunds, and payment plan arrangements become especially complex when payment data doesn't flow directly into your order management workflow, creating opportunities for miscommunication and accounting discrepancies.
Solution:
Stripe integrates directly with Zigaflow, connecting payment information to order records automatically. See payment status directly on sales orders without switching to separate payment processing platforms. Track which invoices are paid, outstanding, or scheduled for automatic collection while maintaining connections between payments, orders, and customer records that make financial management straightforward.
Limited Sales Insights Across Channels
Problem:
Your Shopify analytics show online performance, your offline system shows in-store sales, but getting a complete picture of what's actually selling requires manually combining data from multiple sources. Which products drive the most profit when you consider both channels? What are your actual best-sellers? These questions can't be answered without exporting reports from different systems and spending time in spreadsheets trying to reconcile everything. This fragmented reporting makes it harder to make informed decisions about inventory, pricing, or marketing. You might see something selling well online but not realize it's causing inventory shortages for offline customers, or vice versa. Seasonal trends, customer preferences, and product performance become muddled when you can't see the complete picture, leading to inventory decisions based on incomplete information and missed opportunities to optimize your product mix.
Solution:
Zigaflow's reporting combines online and offline sales data, providing comprehensive visibility into business performance across all channels. Understand which products sell best overall, track profit margins with complete cost and revenue data, and identify seasonal trends based on complete transaction information rather than channel-specific fragments.
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How it Works
Connect Your Shopify Store to Zigaflow
Link your Shopify store through Zigaflow's integration settings, establishing a direct connection between your online storefront and business management system. Configure which products should appear on your online store, set up inventory synchronization rules, and define how orders should flow into your fulfillment workflow. The integration handles all the technical details behind the scenes, creating a seamless bridge between platforms. Once connected, Shopify and Zigaflow communicate automatically, sharing inventory updates, order information, and product changes in real-time without requiring ongoing manual configuration or maintenance from your team.
1
Sync Inventory Automatically Across All Channels
Inventory levels update instantly across both your Shopify store and Zigaflow whenever quantities change. Sell a product in-store, and your online stock count adjusts immediately. Receive new inventory, and both systems reflect the updated quantities. This real-time synchronization eliminates the inventory conflicts that plague businesses running separate online and offline operations. Your team can confidently sell from any channel knowing the inventory numbers are accurate and current. Stock allocated to pending orders reduces available inventory automatically, preventing overselling even when multiple orders arrive simultaneously from different channels.
2
Process Online Orders Through Unified Workflows
Orders from your Shopify store flow directly into Zigaflow, appearing alongside your offline sales in a single order management interface. Process online purchases using the same efficient workflows you've established for other orders - generate purchase orders for suppliers, track fulfillment progress, create delivery notes, and manage the entire order lifecycle from one system. Your warehouse team works from consolidated picking lists that include both online and offline orders, eliminating confusion about priorities and ensuring consistent fulfillment processes regardless of where orders originated.
3
Manage Products from a Central Catalog
Maintain your product catalog in Zigaflow and publish updates to Shopify with a single action. Add new products once, update pricing in one place, or revise descriptions centrally, then push those changes to your online store instantly. This unified approach to product management eliminates the tedious work of updating multiple systems separately and ensures consistency across channels. Control which products appear on your Shopify store, manage product variants, and handle all the details of your catalog without duplicating effort or risking inconsistencies between platforms.
4
Track Customer Data and Sales History Comprehensively
Customer records in Zigaflow capture purchases from all channels, building a complete picture of each customer's relationship with your business. Online shoppers who later call to place orders appear as the same customer with their full purchase history visible. This unified customer view enables better service, more personalized recommendations, and marketing that considers customers' complete buying patterns. Track customer preferences, manage communication across channels, and build stronger relationships based on comprehensive data rather than fragmented channel-specific records that miss the bigger picture.
5
How does real-time inventory synchronization prevent overselling?
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Real-time synchronization means that the moment inventory changes in either system, both systems update immediately. Sell a product in your physical location, and your Shopify store reflects that reduced quantity within seconds. Someone purchases online, and your offline inventory adjusts instantly. This constant communication between systems eliminates the time gaps where overselling typically happens. The synchronization also accounts for allocated inventory, not just what's physically in stock. When you create a quote or sales order that hasn't shipped yet, Zigaflow can reduce available inventory by those allocated quantities, preventing you from selling items you've already committed to other customers. Stock levels visible to online shoppers reflect not just what's on shelves but what's actually available for new orders after accounting for pending commitments. This works across multiple Shopify stores too if you operate several online storefronts. Inventory updates propagate to all connected stores simultaneously, maintaining accurate stock counts across your entire sales operation. You can configure synchronization rules to suit your business needs, deciding which inventory figures to share with each store and how to handle situations like backorders or pre-orders.
Can I control which products appear on my Shopify store?
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Yes, Zigaflow gives you complete control over which products from your catalog appear on Shopify. You might carry hundreds of items in your business system but only want to sell a curated selection online. Simply designate which products should be published to each Shopify store, and Zigaflow manages the rest. This selective publishing works well for businesses that sell certain products exclusively through specific channels. Trade-only items can remain in your offline catalog without appearing to online shoppers. Seasonal products can be added to your online store during relevant periods and removed afterward. You can maintain one comprehensive product database in Zigaflow while presenting different product selections to different customer segments. When you mark a product for sale on Shopify, Zigaflow handles publishing all the relevant details - descriptions, pricing, images, variants - to your online store. Update that product in Zigaflow later, and those changes sync to Shopify automatically. This approach gives you centralized control while maintaining the flexibility to tailor your online offering to your specific eCommerce strategy.
How does order processing work for online purchases?
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Orders from your Shopify store automatically create sales orders in Zigaflow, capturing all the purchase details - customer information, items ordered, quantities, pricing, shipping address, and payment status. These online orders appear in your standard order management workflow alongside offline sales, ready to be processed using your established procedures. You can generate purchase orders directly from online sales orders if you need to order items from suppliers, allocate existing inventory for picking and shipping, create delivery notes, and ultimately generate invoices - all within the same workflow you use for other orders. Your warehouse team sees online orders on the same picking lists as offline sales, ensuring consistent fulfillment processes and preventing online orders from being overlooked or treated differently. The integration maintains the connection between Shopify and Zigaflow throughout the order lifecycle. Update order status in Zigaflow, and you can configure automated notifications to keep customers informed about fulfillment progress. This seamless flow from online purchase to offline fulfillment eliminates the manual work of transferring order details between systems while ensuring online customers receive the same professional service as your offline buyers.
What payment integration options does eCommerce support?
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Zigaflow integrates directly with Stripe for online payment processing, allowing customers to pay securely when they purchase through your Shopify store. Payment information flows into Zigaflow alongside order details, keeping financial records connected to the transactions they represent. You can see payment status directly on sales orders without switching to separate payment processing platforms. The Stripe integration supports various payment scenarios common in eCommerce - full payment at checkout, deposit payments with balances due later, and automated payment collection. Configure which payment amounts to request at different stages of your sales process, and Stripe handles the secure collection of customer payment information. For businesses using Xero or QuickBooks, Stripe payments can automatically post to your accounting system, creating a complete financial record without manual data entry. This payment integration works alongside Zigaflow's broader invoicing capabilities, so you can manage both online payments and traditional invoice-based transactions from the same system. Track which invoices are paid, which are outstanding, and which are scheduled for automatic collection, all while maintaining the connections between payments, orders, and customer records that make financial management straightforward.
How does customer data sync between Shopify and Zigaflow?
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When someone makes a purchase through your Shopify store, Zigaflow creates or updates their customer record, capturing all the relevant information from their online transaction. If they're a new customer, their record gets created automatically with contact details, shipping addresses, and purchase history. If they've bought from you before through any channel, their new online purchase adds to their existing customer record, building a comprehensive history. This unified customer database means you always have access to complete information regardless of how someone chooses to interact with your business. Answer phone calls with full context about previous online purchases. Reference online order history during in-person visits. Send marketing communications based on complete purchase patterns across all channels rather than fragmented channel-specific data. Customer information flows both ways - update contact details or add notes in Zigaflow, and those changes are available across your systems. This bidirectional synchronization ensures customer records stay current and complete, eliminating the confusion and poor service that comes from maintaining separate customer databases for online and offline sales channels.
Can I manage multiple online stores from Zigaflow?
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Yes, Zigaflow supports connecting to multiple Shopify stores simultaneously, which is valuable for businesses operating different storefronts for distinct markets, brands, or customer segments. Each store can pull from your central product catalog while displaying different selections, pricing, or promotional strategies suited to its specific audience. Inventory synchronization works across all connected stores, so selling an item through any storefront updates availability everywhere else. This prevents the scenario where you sell the last unit through one store while it's still showing as available on another. Your team processes orders from all stores through the same Zigaflow workflow, regardless of which storefront generated the sale. Managing multiple stores from a single system provides significant operational advantages. Update product information once and push those changes to whichever stores should reflect them. View consolidated reporting across all your online channels alongside offline sales. Process orders from all sources through unified workflows. This centralized approach scales much better than managing each storefront separately as your online presence expands.
What sales insights does eCommerce integration provide?
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Zigaflow's reporting combines online and offline sales data, giving you comprehensive visibility into business performance across all channels. Understand which products sell best overall, not just in specific channels. Track profit margins when you can see complete costs alongside revenue from every source. Identify seasonal trends, customer buying patterns, and inventory needs based on complete transaction data. Generate reports that break down performance by sales channel, helping you understand how online sales compare to offline revenue, which channels drive the most profitable business, and where growth opportunities exist. Track individual product performance across channels to spot items that excel online but struggle offline, or vice versa, informing smarter inventory and marketing decisions. Customer insights improve too when reporting encompasses all touchpoints. See lifetime customer value across channels, understand how customers move between online and offline purchasing, and identify your most valuable customers regardless of where they prefer to shop. This comprehensive view supports better decision-making about everything from inventory investment to marketing strategy, based on complete information rather than channel-specific fragments.
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