From Manuals to Magic: Augmented Reality’s Role in Modern Maintenance

What is AR Maintenance technology? 

Augmented Reality (AR) technology, specifically smart glasses, is transforming installations and maintenance operations across different industries, and is a compelling investment for AV companies. In a climate where human error, safety concerns and complex tasks cause high levels of stress, AR technology provides a solution to streamlining and simplifying daily business.  

Smart glasses were introduced in the 2010s, including Google Glass and Microsoft HoloLens, which marked a significant turning point in installation and maintenance operations. However, as artificial intelligence has developed, there is great potential for the quality of asset information and the ease at which it can be accessed on the job.  

Google and Microsoft have developed the leaded technology in this sector, but there are other options available, Sony and Epson also have their own smart glasses. Lots of them already have apps you can use for your information, alternatively, you can choose a compatible software that is fit for your operations and integrate it with the technology. Whatever your preferences, there’s a fit for your business.  

What does it do? 

Equipment History and Smart Documentation 

With AR technology, technicians can access comprehensive, up-to-date information whenever they need. This interactive documentation can include maintenance history timelines, information on past repairs or replacements and even performance metrics. For installations, visual instructions can be overlaid on the equipment, providing clear steps for the technician. Accurate and easily accessible information enables technicians to make quicker, better-informed decisions.  

Immersive Virtual Collaboration 

Where certain maintenance or installation procedures involve diverse teams, AR technology enables seamless collaboration. Technicians can share live views of their work with remote experts, which is particularly valuable for intricate tasks.  

Lifecycle Management 

From installation to retirement, AR can improve the entire lifecycle of your AV assets. As technicians can access an asset’s ‘roadmap’, including installation dates, component replacements and upgrade plans. Therefore, informed decisions can be made to optimise asset utilisation, saving costs and resources.  

What are the benefits? 

When a technician has immediate solutions at their fingertips, there will be greater accuracy and efficiency in installations and repairs. This enables real-time training for the technician, bridging skill gaps without the need for an increased cognitive load. Their work is made easier, with hands-free technology simplifying their workspace and making it more efficient. Tasks are completed to a higher standard in less time, with no need for specialised training. 

Where’s the proof? 

One of the best things about AR is that it is applicable to many industries, from anything to small AV installations to aviation maintenance.  

BOSCH have implemented AR in their automotive workshops, using the Microsoft HoloLens to assist their service repairs. They use 3D visual guides, on-screen text and step-by-step instructions tailored to different car models. They reported that it minimised errors by 15%, increasing efficiency and reducing costs.  

‘FAT FINGERS’ is an example of this software. A client of theirs saw these impressive reductions: 

• 40% reduction in errors 

• 30% reduction in the time taken to complete tasks 

• 50% reduction in safety incidents recorded during maintenance procedures 

  
  

So, not only does it make the job more productive, but technicians can also be reassured that their safety is accounted for, increasing employee satisfaction.  

What should we expect? 

As the amount and quality of information we can access ever improves, AR technology will become increasingly intelligent, more widely used and more affordable. All kinds of companies with varying budgets will be able to supply their staff with AR headsets and glasses, improving their safety and decreasing the time needed to complete their tasks. This said, it is important to note that proper training and practical competence testing for workers remain crucial. 

Round-Up 

Through providing real-time instructions, facilitating collaboration and offering comprehensive data, AR is helping companies to reduce errors, improve efficiency and enhance safety. Of course, there is an initial investment involved in this technology, but the benefits all lead to saving costs in the long run, as you improve the reliability of your service, which will inevitably enhance the reputation of your business.