Redefine Customer Service

Would you like your customers to tell everyone about how they love working with your business? Give them an experience beyond their wildest expectations and they will.

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Service Automation

Service Automation Software

Blow your customers' minds

With our Service Automation software, you'll be able to deliver a world-class service to your customers. Track support requests, create routine service or maintenance schedules, and so much more. Imagine the best service you've ever received from a supplier—you could do even better with us.


Helping your business grow

If you want to help your business grow, our Service Automation plan might be just what you need.

Create routine jobs

Create routine jobs

Stop setting the same repetitive tasks over and over. Automatically create routine jobs that can be configured at any time to create jobs such as risk assessments or product servicing

Work seamlessly

Work seamlessly

By creating the right service automations, you can inform the relevant department of updates and changes to any aspect of the customer journey, from simple quotations to signing contracts

Field service management

Field service management

Keep your team in the loop and they’ll do the same for you. Upload documents or photos directly to the software using a laptop or mobile device so you can stay busy wherever you are


How much can you save?

See how much time and money you could save every month with Business Automation

Average annual salary per employee:
Number of employees:
Currency:
1) On average, customers using this plan save 55 hours each month for every user on the system.
2) Estimated salary savings are calculated based on 1,650 working hours per year.
3) The monthly price is based on the individual user price multiplied by the number of user licences.
4) Monthly return on investment (ROI) is calculated as estimated salary savings minus the monthly price.
5) None of the calculations take into account the price for the kickstart in months 1-4.
6) While these numbers provide an accurate representation across our whole customer base, time savings can vary from customer to customer.

Estimated time saved

55

hours per month

Monthly price

£119

per month

Estimated salary savings

£333

per month

Monthly ROI

£214

per month

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What do you get with your Service Automation subscription?

If you can't see something you are looking for, please do not hesitate to get in contact with us as we've always got new ideas coming through development.

CRM

CRM

Manage your customers and contacts in our flexible CRM

Leads Management

Leads Management

Create pipelines with custom stages for different types of leads

Items Management

Items Management

Store & manage products or services with custom fields, images & more

Quotations

Quotations

Create, send & manage quotations or proposals

Task Management

Task Management

Manage tasks across your entire business and user base

Real-Time Reporting

Real-Time Reporting

Produce highly detailed reports across the modules, and drill down to item level reporting

Supplier Relationship Management (SRM)

Supplier Relationship Management (SRM)

Manage your relationships with your supply chain

Job / Sales Order Management

Job / Sales Order Management

Organise yourself with job / sales order management

Project Management

Project Management

Manage project timelines and track budgets across 1 or more jobs

Automations

Automations

Rules based automation to massively reduce business administration

Invoices

Invoices

Create, send & track Invoices & Proformas at the click of a button

Purchase Orders

Purchase Orders

Create send & track Purchase orders at the click of a button

Requests for Quotations

Requests for Quotations

Create, send and manage RFQ's to 1 or more supplier in a couple of clicks

Stock Control

Stock Control

Manage your inventory, book goods in via purchase orders, goods out via delivery notes

Delivery Notes

Delivery Notes

Create, send, print & track delivery notes at the click of a button

eForms

eForms

Generate signed paperwork, certificates, obtain approvals & more

Service Tickets

Service Tickets

Make sure your customers love you by managing their requests effectively

Contract Management

Contract Management

Create, send and manage customer contracts for maintenance, warranties and automatically create routine jobs

Client Asset Management

Client Asset Management

Track the lifecycle of a physical product by serial number


Frequently Asked Questions

Below are some of the commonly asked questions around our Service Automation subscription plan.

Service automation software is an application or software specifically designed to give you the best tools to give your customers an experience they will never forget - for the right reasons!

If you need a way to manage customer support requests, or you provide ongoing services, for instance maintenance or support contracts, or supply products for which you need to track warranties and service visits, a service automation software is exactly what you need.

Let's say you need a way to manage support requests from your customers, or you supply products where you need to track warranties, or perhaps you have servicing agreements which require routine site visits - you need this process to be as simple as possible.

Your customers expectations have evolved, and having a CRM and managing things in spreadsheets just isn't enough.

Some larger businesses spend huge amounts of money creating bespoke applications to deliver half of what you can do with our Service and Automation plan as this used to be the only way it could be done - until now!

Having a software to automate mundane tasks with all the information at your fingertips allows you and your team to give your customers a first-class service, in every interaction.

We don’t, but you won’t need to. Zigaflow has all of the tools most CRM software providers offer and so much more.

Our ethos is working towards customers having as few systems in their business as possible, as over the years it has become apparent this is where our customers’ businesses suffer the most. Having multiple systems leads to duplication of data entry, loss of information, additional points of failure, and doesn’t give you the whole picture of your business.

This is one of the questions that comes up frequently, but when people see the full scope of what Zigaflow can do, they soon realise their current CRM system is obsolete.

Simplicity!

As our service automation plan is a full suite of modules across all aspects of your business, information gathers as you go about your day-to-day business activities.

Historically, businesses would have needed multiple systems to achieve what we have created in Zigaflow, and often this would have also had excel files running alongside.

With our service automation plan, you can easily bridge sales, operations, finance and field in one system, ensuring no matter who deals with a customer about what, all the information they need for their job is readily available.

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