First Class Service

Give your customers a level of service beyond their wildest expectations

Make sure you meet your contractual obligations, track all tasks and activity, and keep your customers up to date at every step of the process.

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Automation & Service

Service Management Software

Making sure you provide your customers with the best level of service doesn't have to be difficult.

Guarantee that when customers deal with you, your responses are fast and appropriate. Manage how you provide services to your customers with Zigaflow's service management software.

Take full control over support requests, your contractual agreements, warranties, and have detailed information down to the asset level so you know what has been done and what needs to be done at all times.

Contract Management

Contract Management

Generate and send contracts for eSignature approval by clients. Automatically generate recurring invoices at specific schedules based on your contract with your customer.

Invoices are calculated on the number of items that month (i.e., the number of licences), or as a proportion of the total contract value, for instance, 1/12 of the annual contract value if invoicing that customer every month.

Invoices can be automatically sent to your clients automatically and posted into your accounts software with no human intervention.

Automatic Job Creation

Automatic Job Creation

Use your customer contracts to automatically create jobs, for instance, to complete site visits for planned preventative maintenance, or to remind you to complete system back-ups.

Different job frequencies can be used for different items within the same contract, so if some items need to be serviced twice a year and some once a year, this just runs based on the rules of each item on each contract.

Client Asset Management

Client Asset Management

Keep track of the entire history of each asset stored with a unique reference (i.e. Serial No, Asset ID, or MAC address).

View the entire history in one screen and store information specific to the asset for example images or documentation like site reports.

See any quotations which have been raised against an asset, any repair invoices which have been raised, and use this information to educate your customers when assets are either due to being replaced, or it is in the customers best interest financially to replace it.

Link any other document created in the system to an existing customer asset to create a link at the click of a button.

Service Ticket Management

Service Ticket Management

Create forms for customers to log details of specific support requests or to guide your team to ask the right questions at the right time.

Prioritize tickets and assign them to the team member best suited for handling that request.

Set up auto-response emails to manage your customers expectations on timescales and progress. Report on start to end times for service level agreements.

Create quotations and jobs from created tickets at the click of a button or automatically to ensure things move as swiftly as possible for your customers.

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