Keeping your customers happy is an essential part of making them loyal advocates for your business.
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Depending on the nature of your business your customers may have to submit requests for service or after-sale support. Dealing with these requests in a timely fashion is critical to ensure that your customers feel valued.
Having a system in place to manage these gives you a way to ensure you deliver the best levels of service at all times. It also means that there is a process for keeping customers and your team up to date with any information relating to requests.
Below is a snapshot of some of the most popular key benefits from using the Request for Service Tickets Module.
With our ticketing system, you can manage and track any customer support requests.
Ticket forms give a unique way for you to gather information from customers, quickly and easily and maintain processes along the way.
You can automatically create quotations or jobs when a specific ticket form is submitted.
Below is a selection of frequently asked questions, you will find a number of these through the site relevant to the information on those pages. If you cannot find an answer to a question, do not hesitate to get in touch.
A support ticket system is an application that you can use to log, track & manage customer support requests.
Quite often good systems will have forms which customers can complete on a self-service basis or which can be used by agents to determine information specific to the nature of the request.
It’s advisable for any support system to connect to other aspects of your business software to quickly and easily provide customers with quotations or create jobs.