Create forms for customers to log details of specific support requests and help your team ask the right questions at the right time. Stay efficient by prioritising tickets and assigning them to the team member best suited for handling that request.
Set up auto-response emails to meet and manage your customers’ expectations on progress so you never leave anyone waiting for an update. Report on start-to-end times for service-level agreements. You can also create quotations and jobs from pre-existing tickets automatically to ensure that things move along for your customers as swiftly as possible.