Help is on the way

Keeping your customers happy is an essential part of making them loyal advocates for your business.

How much happier would your customers be if you could easily manage their support requests?

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Service Tickets

Service Tickets

Depending on the nature of your business your customers may have to submit requests for service or after-sale support. Dealing with these requests in a timely fashion is critical to ensure that your customers feel valued.

Having a system in place to manage these gives you a way to ensure you deliver the best levels of service at all times. It also means that there is a process for keeping customers and your team up to date with any information relating to requests.

Not IncludedNot Included Sales Automation

Sales Automation

Not IncludedNot Included Business Automation

Business Automation

IncludedIncluded Service Automation

Service Automation

Give your customers world-class support

Create forms for customers to log details of specific support requests and help your team ask the right questions at the right time. Stay efficient by prioritising tickets and assigning them to the team member best suited for handling that request.

Set up auto-response emails to meet and manage your customers’ expectations on progress so you never leave anyone waiting for an update. Report on start-to-end times for service-level agreements. You can also create quotations and jobs from pre-existing tickets automatically to ensure that things move along for your customers as swiftly as possible.

Stay specific with your tickets

Stay specific with your tickets

Ticket forms provide a unique way for you to gather information from customers quickly and easily, without falling behind on other tasks. With Zigaflow’s innovative ticketing system, you can manage or track support requests in record time and exceed your customers’ expectations quicker than ever before.

You can also automatically create quotations or jobs when a specific ticket form is submitted, which saves you time down the road.

Auto-respond to client requests

Auto-respond to client requests

At Zigaflow, we understand how important it is to manage your clients’ expectations and keep them in the know. That’s why the Service Tickets module allows you to set up auto-responders that send clients information specific to their particular request. This gives you an opportunity to set their expectations on further response times, and avoid potentially unnecessary calls.

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Automate your next steps with ease

Automate your next steps with ease

What happens after the ticket form has been completed?

You can either at the click of a button, or automatically create CRM records, sales quotations or jobs depending on what is required. This keeps the ticket record linked to the next steps in the process and automates your next steps without you lifting a finger.

Frequently Asked Questions

Below is a selection of frequently asked questions, you will find a number of these through the site relevant to the information on those pages. If you cannot find an answer to a question, do not hesitate to get in touch.

A support ticket system is an application that you can use to log, track & manage customer support requests.

Quite often good systems will have forms which customers can complete on a self-service basis or which can be used by agents to determine information specific to the nature of the request.

It’s advisable for any support system to connect to other aspects of your business software to quickly and easily provide customers with quotations or create jobs.

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