Service Tickets
Depending on the nature of your business your customers may have to submit requests for service or after-sale support. Dealing with these requests in a timely fashion is critical to ensure that your customers feel valued.
Having a system in place to manage these gives you a way to ensure you deliver the best levels of service at all times. It also means that there is a process for keeping customers and your team up to date with any information relating to requests.
Not Included
Included
Key benefits
Below is a snapshot of some of the most popular key benefits from using the Request for Service Tickets Module.
Ticket forms
How much easier would support be if your team knew the right questions?
Create ticket forms with specific fields which can be mapped to other areas in the system. These forms can then be sent to customers to complete or be used by your team to gather the information you need.
Auto respond
Would you rather manage your clients’ expectations and keep them in the know?
Set up auto-responders to send clients information specific to their particular request. This gives you an opportunity to set their expectations on further response times, and potentially avoid unnecessary calls.
Custom statuses
What steps would you like your ticketing process to follow?
You can create one main set of statuses in the ticket module to define the workflow of your helpdesk and support requests. This allows you to create an environment specific to your business.
Automate next steps
What happens after the ticket form has been completed?
You can either at the click of a button, or automatically create CRM records, sales quotations or jobs depending on what is required. This keeps the ticket record linked to the next steps in the process.
