Simplify processes, reduce administration tasks and improve the quality of your operations
Get your quotations to look how you want them, in your branding and styling
Our back office software can be utilised to automate a range of time-consuming tasks
Providing your customers with the best level of service doesn't have to be difficult
Take a look at some of the industries who massively benefit from using Zigaflow
Attractive sales quotes plus job, project, contract & asset management which will leave your competition behind
Split your quotes and jobs into different locations, and include images on your quotes and other documents
Quotations, RAMS, certificates, jobs, projects, inspection schedules, invoicing & so much more on tap
Quickly create detailed quotes, manage your jobs, projects, invoiceing, ordering and maintenance all in one place
Quotes, installations, site visits, maintenance, tickets, contracts, client asset management - It's all here
Create stunning quotes with images & incorporate CAD designs, manage production through to installation in one software
Browse our careully selected integrations to add value to your business
An unrivaled Xero Connected App which will let you do business like never before
Connect to QuickBooks for customers, supplier, invoices, purchase orders and more
Take card payments from quotations & invoices at low transaction fees & fast payout
Connect your Gmal account, to send documents, reminders from your chosen email account
Send quotations, order confirmations, invoices and reminders from your chosen email accounts
Combine the marketing automation in Mailchimp and the raw power of Zigaflow
Keeping your customers happy is an essential part of making them loyal advocates for your business.
How much happier would your customers be if you could easily manage their support requests?
Depending on the nature of your business your customers may have to submit requests for service or after-sale support.
Dealing with these in a timely fashion is critical to ensure your customers feel valued.
Having a system in place to manage these gives you a way to ensure you deliver the best levels of service at all times.
It also means that there is a process for keeping customers and your team up to date with any information relating to all requests.
A support ticket system is an application that you can use to log, track & manage customer support requests.
Quite often good systems will have forms which customers can complete on a self-service basis or which can be used by agents to determine information specific to the nature of the request.
It’s advisable for any support system to connect to other aspects of your business software to quickly and easily provide customers with quotations or create jobs.
Below is a snapshot of some of the most popular key benefits from using the Service Tickets Module.
How much easier would support be if your team knew the right questions?
Create ticket forms, with specific fields which can be mapped to other areas in the system too. These forms can be sent to customers to complete or used by your team to gather the right information.
Would you rather manage your clients’ expectations and keep them in the know?
Set up auto-responders to send clients information specific to their particular request. This gives you an opportunity to set their expectations on further response times, and potentially avoid unnecessary calls.
What steps would you like your ticketing process to follow?
You can create one main set of statuses in the ticket module to define the workflow of your helpdesk and support requests. This allows you to create an environment specific to your business.
What happens after the ticket form has been completed?
You can either at the click of a button, or automatically create CRM records, sales quotations or jobs depending on what is required. This keeps the ticket record linked to the next steps in the process.
With our ticketing system, you can manage and track any customer support requests.
Ticket forms give a unique way for you to gather information from customers, quickly and easily and maintain processes along the way.
You can automatically create quotations or jobs when a specific ticket form is submitted.
These are some of the most common modules where our customers benefit from what the Service Tickets module offers.
Create and send personalised, professional, and attractive quotations and/or proposals in your branding. Automated your follow up processes to always control the next steps. Best in class by a long mile.
Manage your customer jobs and/or orders, with the added advantage of sub-workflows to breakdown different types of jobs and orders. Automatically keep your customers in the loop at every step of the way.
Get a clear view of everything relating to each of your customers. Use custom fields and tags to have your customer data exactly how you need or want it to be. Our CRM is intrinsically linked to all system modules.
...to see how our solution can help your business
The beauty of Zigaflow's quotation software is that it is intuitive, user friendly and can be modified to work around our business without compromise. In 18 months we have been able to increase our output of quotations by 300% and, with the inbuilt online quotation approval, our customers have been able to sign off on their quotations without any delays.
Have used Zigaflow for about 3 or 4 years Any feature we request are always looked at and evaluated and talked about. In the early day with had a visit to our office in Norwich by CSR.
The ability to have both pricing in both GBP EUR The Ability of Kits and all are a product in one place The ability to be able to have groups on the quote - service, Products etc and being able to include in the total or not.
We subscribed to Zigaflow specifically to make our purchasing process more efficient. I highly recommend this app, the support is fantastic, and it really has saved us a lot of time. There is a lot more that we could potentially use it for, which the team at Zigaflow have demonstrated. It is very professional but also affordable.
We are able to put out professional-looking quotes in a fraction of the time it used to take us. Using the Zigaflow software has also helped us manage our margins on products better, where in the past we would often over-discount products to win a project.
Having used similar software before, I found Zigaflow to be much more customisable and easier to tailor-make for our company needs. The quote templates are easy to set up and can be changed at any time, adding and changing products on the system is also very intuitive and easy. One of my favourite features is being able to see exactly what my margin and mark-up is while doing a quote and applying discounts.