Help is on the way

Keeping your customers happy is an essential part of making them loyal advocates for your business.

How much happier would your customers be if you could easily manage their support requests?

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Service Tickets

Depending on the nature of your business your customers may have to submit requests for service or after-sale support.

Dealing with these in a timely fashion is critical to ensure your customers feel valued.

Having a system in place to manage these gives you a way to ensure you deliver the best levels of service at all times.

It also means that there is a process for keeping customers and your team up to date with any information relating to all requests.

Not IncludedNot Included Sales Automation

Sales Automation

Not IncludedNot Included Business Automation

Business Automation

IncludedIncluded Service Automation

Service Automation


What is a support ticket system?

A support ticket system is an application that you can use to log, track & manage customer support requests.

Quite often good systems will have forms which customers can complete on a self-service basis or which can be used by agents to determine information specific to the nature of the request.

It’s advisable for any support system to connect to other aspects of your business software to quickly and easily provide customers with quotations or create jobs.

What is a support ticket system?

Key Benefits

Below is a snapshot of some of the most popular key benefits from using the Service Tickets Module.

Create Ticket forms as playbooks for handling support requests

Ticket forms

How much easier would support be if your team knew the right questions?

Create ticket forms, with specific fields which can be mapped to other areas in the system too. These forms can be sent to customers to complete or used by your team to gather the right information.

Create automated responses

Auto respond

Would you rather manage your clients’ expectations and keep them in the know?

Set up auto-responders to send clients information specific to their particular request. This gives you an opportunity to set their expectations on further response times, and potentially avoid unnecessary calls.

Create and customise Service Ticket Statuses

Custom statuses

What steps would you like your ticketing process to follow?

You can create one main set of statuses in the ticket module to define the workflow of your helpdesk and support requests. This allows you to create an environment specific to your business.

Automatically create quotations, jobs or contacts in your CRM

Automate next steps

What happens after the ticket form has been completed?

You can either at the click of a button, or automatically create CRM records, sales quotations or jobs depending on what is required. This keeps the ticket record linked to the next steps in the process.


Give your customers world-class support

With our ticketing system, you can manage and track any customer support requests.

Ticket forms give a unique way for you to gather information from customers, quickly and easily and maintain processes along the way.

You can automatically create quotations or jobs when a specific ticket form is submitted.

Give your customers world-class support

Related Modules

These are some of the most common modules where our customers benefit from what the Service Tickets module offers.

Quotations

Quotations

Create and send personalised, professional, and attractive quotations and/or proposals in your branding. Automated your follow up processes to always control the next steps. Best in class by a long mile.

Jobs/Sales Order Management

Jobs/Sales Order Management

Manage your customer jobs and/or orders, with the added advantage of sub-workflows to breakdown different types of jobs and orders. Automatically keep your customers in the loop at every step of the way.

CRM

CRM

Get a clear view of everything relating to each of your customers. Use custom fields and tags to have your customer data exactly how you need or want it to be. Our CRM is intrinsically linked to all system modules.

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