Feedback

Feedback responses are great – but in most businesses there often isn’t the capacity to deal with the results. Customers have given their feedback and nothing is done about it, which is worse than not asking!

Zigaflow handles this by triggering emails to the responsible team member when a feedback response drops below your pre-set level. You can add optional automatic escalation emails to senior management.

If any of your customers have had a bad experience which is then reflected in the feedback, you can automatically create a task for a member of your team or department to get in touch with that customer to try to rectify that negative feedback.

By creating an automation for any feedback scores that are less than 3 stars, you will be instantly notified and quickly react to the situation.

As well as being able to automate feedback emails to your customers, you have the functionality to create and send feedback requests within Zigaflow. You can tailor the emails for each individual recipient, but also create a standard email that can be sent out quickly and efficiently.