Often customers won’t tell you when something is wrong, especially if it is not a ‘big’ thing. But these can grow over time and lead to lower levels of customer satisfaction. It means you can lose the chance to improve based on your customers’ feedback, or worse, lose customers you didn’t know were unhappy.
Zigaflow’s feedback functionality makes it really easy for your customers to let you know when they are unhappy so you can deal with it quickly.