Feedback

Use customer feedback to help improve your performance and grow your business.

Feedback

Get valuable feedback from your customers

Often customers won’t tell you when something is wrong, especially if it is not a ‘big’ thing. But these can grow over time and lead to lower levels of customer satisfaction. It means you can lose the chance to improve based on your customers’ feedback, or worse, lose customers you didn’t know were unhappy.

Zigaflow’s feedback functionality makes it really easy for your customers to let you know when they are unhappy so you can deal with it quickly.

Don’t suffer information overload

Don’t suffer information overload

Feedback responses are great – but in most businesses there often isn’t the capacity to deal with the results. Customers have given their feedback and nothing is done about it, which is worse than not asking!

Zigaflow handles this by triggering emails to the responsible team member when a feedback response drops below your pre-set level. You can add optional automatic escalation emails to senior management.

React instantly to feedback responses

React instantly to feedback responses

If any of your customers have had a bad experience which is then reflected in the feedback, you can automatically create a task for a member of your team or department to get in touch with that customer to try to rectify that negative feedback.

By creating an automation for any feedback scores that are less than 3 stars, you will be instantly notified and quickly react to the situation.

Send Ad-hoc Feedback Emails

Send Ad-hoc Feedback Emails

As well as being able to automate feedback emails to your customers, you have the functionality to create and send feedback requests within Zigaflow. You can tailor the emails for each individual recipient, but also create a standard email that can be sent out quickly and efficiently.

It's time to make the smart decision

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