Tim Randall

With an extensive background in business analysis and software programming, Tim heads up our software development team and loves nothing more than solving complex business challenges with simple easy to use software.

10 tips to improve the customer experience

10 tips to improve the customer experience

In today's market, customers expect a personalised experience that almost feels effortless. The question is, how can the supplier of the service or product they require, achieve this?

Published: 12/04/2022
What is a customer journey map?

What is a customer journey map?

Every business will have its own version or interpretation of the customer journey map. However, a lot of customer journey maps will share a lot of similar beats, find out what the purpose of these maps is, and how they can be useful to your business.

Published: 05/04/2022
The differences between LIFO and FIFO

The differences between LIFO and FIFO

LIFO and FIFO both refer to two different inventory valuation methods, in essence, this system is used in valuing the cost of your goods and inventory and based on this, how you allocate this stock for sale and delivery.

Published: 15/03/2022
What is agile project management?

What is agile project management?

Project Management is an essential part of any functioning business. But have you heard of its lesser-known relative, Agile project management? If not, don't worry, you're not alone. In this article we'll be going over the basics of Agile project management, and how it can help your business.

Published: 11/01/2022
Everything you need to know about proforma invoices

Everything you need to know about proforma invoices

When using invoices within business, it is important to know which type of invoice is needed at any given time. This article will detail the ins and outs of proforma invoices

Published: 04/01/2022
How do purchase orders work?

How do purchase orders work?

If you use purchase orders in your business operations, it is important to follow a succinct format to keep things clear. This article will outline the purpose of a purchase order, and detail what information should be included

Published: 09/12/2021
How to identify business processes that can be automated

How to identify business processes that can be automated

In today's digital age, there are many business processes that can be integrated with software in order to remove the need for manual inputs, these automations can significantly improve the efficiency of your day-to-day processes

Published: 22/11/2021
Do Domestic Reverse charges affect your invoicing system?

Do Domestic Reverse charges affect your invoicing system?

On March 1st, 2021, HRMC introduced a new system to handle the way VAT is handled within UK construction services. This guide will detail these changes so you know if this requires your business to take action?

Published: 09/11/2021
What types of CRM are available to your business?

What types of CRM are available to your business?

CRM tools have become more abundant and evolved into different variations. This article will detail the implications specific to each category in order to help you decide which type of CRM would be most beneficial to your business.

Published: 11/10/2021
What is a customer data platform?

What is a customer data platform?

A customer data platform (CDP) is software that combines behavioural data from multiple sources to create a customer database that is accessed from one place. By combining all customer data, you have into one central location, you can create a complete profile to better understand your customers and their behaviour.

Published: 04/10/2021
E-signature or digital signature, what is the difference?

E-signature or digital signature, what is the difference?

eSignatures and Digital Signatures have enabled many companies to transform their business processes by removing paper and physical mail and speeding up their approvals processes.

Published: 30/09/2021
How to develop and implement a CRM Strategy

How to develop and implement a CRM Strategy

Investing in Customer Relationship Management (CRM) software is a great way of consolidating all your customer and supplier data into one place, but this doesn’t mean you are using your CRM to its full potential

Published: 09/09/2021
Everything you need to know about e-signatures

Everything you need to know about e-signatures

E-signatures have become commonplace within businesses over the last few years. If you are unsure about what e-signatures are and whether they are right for your business then this guide will help you make up your mind.

Published: 10/08/2021